Customer Care

WE CARE

Our Commitment

Our commitment starts from the moment a prospective customer books a viewing and lasts a full two years after they move in. For our teams, it’s not just about building and selling homes with a heart. It’s also about ensuring home-owners can trust in Montreaux to be there, not just during the contract and purchase stage, but through moving-in, settling-in, and becoming comfortable with their new lifestyle.

FROM THE MOMENT YOU FIRST VIEW…

Reserving your new home

View any Montreaux development and you’ll find a wide range of homes to choose from. Our knowledgeable sales teams will discuss all available options and advise on the most suitable choice. Once a decision has been made, they will ensure all the paperwork is done to reserve the home and then be there every step through to completion.

…THROUGH THE LEGAL FORMALITIES…

To preparing to move in

Prior to completion, our teams deliver an extensive quality assurance process that buyers can trust to take them through all the legal formalities. From signing the contract and agreeing the mortgage through to handing over the keys – there is a Montreaux customer service expert on hand to answer any queries and resolve uncertainties. To get your move-in ready home on day one, ask Montreaux about our Furniture Packages and our Pre-Completion Home Setup services (for items like window coverings and wifi).

…THROUGH THE LEGAL FORMALITIES…

To preparing to move in

…AND THE FIRST FEW EXCITING WEEKS…

Service after the sale

From the moment they open the front door of a Montreaux new home, owners will appreciate the thought, expertise, and care that has gone into its design and construction. However, should even the slightest thing be unsatisfactory, Montreaux’s hands-on snagging team will be immediately available to put things right.

…TO THE FIRST TWO YEARS OF OCCUPANCY

Guaranteed support you can trust

Our teams take great pride in the excellence of our build quality and superb designs – every Montreaux home will stand the tests of time. They also take great pride in Montreaux’s after-sales service and – to this end – we offer guaranteed support to resolve any issues that may arise for two years from the date of moving in.